Important Notice For Echeck and ACH customers
Effective March, 18, 2022, CUSI, Inc. and Crossroads Utility Services, LLC have made updates to the Customer Web Portal (CWP) for eCheck and ACH payments.
Recently, the National Automated Clearing House Association (NACHA) has implemented an enhanced fraud detection rule for any business that processes online ACH debit transactions. This mandate requires that the account number be validated as part of a “commercially reasonable fraudulent transaction detection system” for the first use of an account number or for changes to the account number. Due to this mandate, we now require validation of bank account and routing numbers for payments made through the web portal. CUSI, Inc., our merchant software provider, has partnered with Plaid to validate banking information. The implemented API with Plaid links your bank account to your registered CWP user login. When attempting to make an eCheck payment, you will first have to link your accounts. Please follow the prompts to register with Plaid and link your accounts.
Note: If you do not wish to enter your online login banking credentials, you may instead use the Microdeposit verification process. When selecting your bank click on the "link with account numbers" option instead of proceeding with your bank. Once the information has been entered, you will receive two small microdeposits into your bank account within 1-2 business days. Once you have the deposits, you must return to the CWP to verify the microdeposit amounts. Once this has been confirmed, your account will be linked and you can proceed with eCheck transactions through the CWP. The deposits will be removed after a few days.
The new security update to our CWP also includes the addition of reCAPTCHA as an added layer of security for payments.
All other forms of payment are still available. Credit/Debit one-time payments and Credit/Debit auto draft payments through our portal do not require Plaid registration or verification.
Questions? Contact us at 512-246-1400
